Terms Of Purchase

Terms of Purchase

These Terms of Purchase (“Terms of Purchase”) of Coutivo govern your purchases of products and services available through shopcoutivo.com (the “Company Sites” or the “Sites”). The Company Sites are operated by MODEX COMM LLC (the “Company”). Your use of the Company Sites and these terms are also governed by the Terms of Use and Privacy Notice, which are incorporated herein by reference.

PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF USE, PRIVACY NOTICE AND OTHER POLICIES OR AGREEMENTS REFERENCED IN THESE TERMS OF PURCHASE, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES.

General

These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms.

You shall purchase and use the products and services available through the Company Sites, in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations.

Privacy Notice

A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is located at shopcoutivo.com.

Purchases

The Company may, in its sole discretion, choose to not process or to cancel your order in certain circumstances.

Order Processing

The Company reserves the right to revoke any stated offer, correct any errors, inaccuracies, or omissions, and make changes to prices, content, promotion offers, product descriptions or specifications without prior notice.

Product and Service Descriptions

The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.

Pricing Information

The Company strives to provide accurate pricing information regarding the products and services available on the Company Sites. The Company reserves the right to correct pricing errors or cancel orders placed with incorrect pricing.

Product and Service Availability

Estimated delivery date to your destination address of an item will be around 30 days or less after your successful payment, subject to change based on shortage of an item, weather conditions, carrier transit time, and destination address.

Specific Additional Disclaimers and Obligations

Products and services purchased on the Site may not include manufacturer warranties, support options, manuals in your native language, or comply with your jurisdiction’s standards.

Taxes

You are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped.

Dispute Resolution Policy

This Dispute Resolution Policy aims to provide a fair, transparent, and efficient process for resolving disputes that may arise between MODEX COMM LLC and its clients, customers, employees, suppliers, or any other stakeholders.

Scope

This policy applies to all disputes, complaints, or grievances that may arise in the course of business operations.

Principles

Fairness, transparency, timeliness, confidentiality, and impartiality are the core principles of this dispute resolution policy.

Informal Resolution

Parties involved in a dispute are encouraged to discuss the matter directly and seek a mutually acceptable resolution.

If discussions are unsuccessful, parties may agree to engage a neutral third-party mediator.

Formal Resolution

The complainant must submit a written complaint to support@shopcoutivo.com detailing the nature of the dispute, relevant facts, and desired outcome.

Complaints must be submitted within 30 days from the date of the incident.

Acknowledgment

Upon receipt of the complaint, Support will acknowledge receipt within 5 business days.

Investigation

An investigation will be conducted to gather facts and relevant information.

The investigation will be completed within 30 days.

Decision

Based on the investigation, a decision will be made and communicated in writing to the complainant and other relevant parties.

Appeal Process

If the complainant is dissatisfied with the decision, they may submit a written appeal to support@shopcoutivo.com within 15 days of receiving the decision.

Alternative Dispute Resolution (ADR)

In cases where internal resolution is not possible, parties may agree to seek resolution through arbitration or mediation facilitated by an external organization.

Record Keeping

All records related to disputes, including complaints, investigations, and resolutions, will be maintained by MODEX COMM LLC for a period of 1 year.

Policy Review

This policy will be reviewed annually and updated as necessary to ensure its effectiveness and alignment with best practices.

Contact Information

For any questions or further information regarding this policy, please contact:

support@shopcoutivo.com
(470) 460-7027